InCheck360 MonitorCore

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Tickets

Live feed from InCheck360 ticket records.

Ticket ID	Date	Name	Department	Title	Description	Priority	Module	Link	Email Addressee	Category	Status	Notification Sent	YouTrack Reference	Dev Team Status	Ticket Related	Notes	Log	Notification Sent Under Review

Rows

Unread

High Priority

Approvals

Operations

Browser Push Notifications

Server push test: not run yet.

PWA install check: not run yet.

Push diagnostics (admin/dev)

Current device only (this browser/PWA instance):

Loading push diagnostics…

Background system banners and sounds are controlled by Android/iOS/browser settings. InCheck360 sends the push and the service worker displays the notification, but the OS may still suppress banners or sounds due to notification channel, focus mode, battery rules, or PWA/browser limitations. In-app banners and sound work while the app is open.

Active Push Devices

Loading active push subscriptions…

subscription_id	device_label	user_agent	endpoint	platform	is_active	last_seen_at	created_at	updated_at	Action

Device test: not run yet.

Mobile checklist

Android: Open installed PWA (not a regular browser tab).
Android: For best background delivery, install from Chrome and open from the app icon.
Android: Notification channel must be Alerting, not Silent.
Android: Open Chrome site settings and allow notifications.
Android: Android Settings → Apps → Chrome or InCheck360 MonitorCore → Notifications → Allow.
Android: Set battery to Unrestricted / not optimized.
Android: Turn off Do Not Disturb / Focus mode.
Android: Allow background data for Chrome/InCheck360 app.
Android: In-app sound works only while the app is open and after you enable it.
Android: Use Test this device on the Android subscription row.
Android Chrome install steps: 1) Open the site directly in Chrome. 2) Tap ⋮. 3) Tap Save and share. 4) Tap Add to Home screen or Install app.
iPhone: iOS 16.4+ required.
iPhone: Install app from Safari using Add to Home Screen.
iPhone: Open app from Home Screen icon, not Safari tab.
iPhone: iOS controls banner/sound behavior for background pushes.
iPhone: In-app sound works only while the app is open and after you enable it.
iPhone: iOS Settings → Notifications → InCheck360 MonitorCore → Allow Notifications.
iPhone: Use Test this device on the iOS PWA subscription row.
iPhone: Push will not work from a normal Safari tab like installed PWA push.

No notifications loaded.

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Raw rows: 0
Normalized items: 0
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Title	Message	Type	Priority	Created	Status	Action	Open

Total roles

Permission rows

Grouped rules

Roles & Permissions

Faster grouped management using resource + action in UI and per-role rows in DB.

Section 2: Roles management

No data loaded.

role_key	role_name	description	is_active	updated_at	Actions

Section 3: Permission matrix / manager

No data loaded.

resource	action	roles	description	updated_at	Actions

CRUD helper (per-role rows)

Choose one or more roles, one resource, then apply checked actions. Unchecked actions are deactivated for selected roles + resource.

Deployments & Maintenance Events

Plan deployments, maintenance windows, releases, and other operational events.

Deployment Maintenance Release Other

Change freeze windows

Highlight events during freeze periods and reduce collision risk.

Release Planner — F&B Middle East

Suggests safer deployment windows based on rush hours, open high-risk tickets and similar past bugs. Lower score = safer window.

Environment

Region profile

Release type

Modules

Release description (optional)

Look ahead

Suggestions per day

Scored for F&B rush hours in MENA · lower is safer

Link tickets to a release plan

Release plan (Release events)

Tickets (from current filters)

Uses the same filters as the Tickets tab (module, status, dates, etc.).

AI Insights

Actionable intelligence from Tickets and Events.

Priority Insights Queue

CSM Daily Activity Tracker

Reference-inspired layout with live filters, KPI cards, charts, and detailed submissions.

0 rows

Total Tasks

0 active CSMs in current view

Total Minutes

0 tracked minutes

Average Minutes / Task

Time spent efficiency snapshot

Active Clients

0 unique clients in current view

Weighted Load Score

Low=1, Medium=2, High=3

High-Effort Share

0 high-effort tasks in current filter

Workload Insights Key derived signals

Top CSM Snapshot Tasks, minutes, clients

CSM	Tasks	Minutes	Avg / Task	Clients

Submitted Task Details Live backend rows

Timestamp	CSM Name	Client	Time Spent (Minutes)	Type of Support	Effort Requirement	Support Channel	Notes	Actions

Users

Admin-only account and role management.

No data loaded.

name	email	username	role	is_active	created_at	updated_at	last_login_at	Actions

Create user

Leads

Lead pipeline synced with backend resource.

Total Leads

Loaded leads

New Leads

Status = New

Qualified Leads

Status = Qualified

Proposal Sent

Status = Proposal Sent

Won Leads

Closed won

Lost Leads

Closed lost

High Priority Leads

High or Urgent

Estimated Pipeline Value

Total estimated value

Proposal Needed

proposal_needed = Yes

Agreement Needed

agreement_needed = Yes

Conversion Rate

Won / Total

Status Distribution Based on visible leads

No data loaded.

Lead ID	Created At	Full Name	Company Name	Phone	Email	Country	Lead Source	Service Interest	Status	Priority	Estimated Value	Currency	Assigned To	Next Follow-up	Last Contact	Proposal Needed	Agreement Needed	Notes	Updated At	Actions

Deals

Converted opportunities synced from backend deals resource.

Total Deals

Visible deals

Open Deals

Open / Active / In Progress

Won Deals

Status matched as won

Lost Deals

Status matched as lost

Proposal Needed

proposal_needed = Yes

Agreement Needed

agreement_needed = Yes

High Priority Deals

High or Urgent

Total Pipeline Value

Visible estimated value

Weighted Pipeline

Stage probability weighted

Win Rate

Won / (Won + Lost)

Average Deal Size

Across valid values

Average Won Deal Size

Won deals only

Converted from Leads

lead_id or converted_at

Unique Companies

Distinct companies

Unique Assignees

Distinct owners

Stage distribution

Status distribution

Assignee breakdown

Top services

Lead sources

No data loaded.

Deal ID	Lead ID	Full Name	Company Name	Phone	Email	Country	Lead Source	Service Interest	Stage	Status	Priority	Estimated Value	Currency	Assigned To	Proposal Needed	Agreement Needed	Converted At	Converted By	Notes	Created At	Updated At	Actions

Clients Intelligence Hub

Consolidated company view across agreements, invoices, and receipts.

No data loaded.

Company Name	Legal Name	Locations	Agreements	Invoiced	Paid	Due	Status	Last Activity

Select a client to view full analytics, related records, and quick actions.

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Unknown

Analytics

Related Agreements

Agreement #	Status	Value	Start Date	End Date	Actions

Related Invoices

Invoice #	Status	Grand Total	Amount Paid	Pending Amount	Actions

Related Receipts

Receipt #	Payment State	Received Amount	Pending Amount	Actions

Timeline

Proposals

Proposal records synced from backend proposals resource.

Visible Proposals

Rows after filters

Draft

Status matched as draft

Sent

Status matched as sent

Approved

Status matched as approved

Rejected

Status matched as rejected

Expired

Status matched as expired

Unique Customers

Distinct customer_name

Linked Deals

Rows with deal_id

Avg Grand Total

Average grand total

Total Grand Value

Sum of grand total

Total SaaS Value

Sum of SaaS totals

Total One-Time Value

Sum of one-time totals

Status distribution

Currency distribution

Top generators

No data loaded.

Proposal ID	Ref Number	Proposal Title	Customer Name	Deal ID	Status	Currency	SaaS Total	One Time Total	Grand Total	Proposal Date	Valid Until	Generated By	Actions

Agreements

Agreement records synced from backend agreements resource.

No data loaded.

Agreement ID	Agreement Number	Title	Customer	Proposal ID	Deal ID	Start Date	Agreement Length	Billing Frequency	Payment Term	Currency	Grand Total	Status	Updated At	Actions

No drilldown filter active.

Status distribution

Request type distribution

Agreements vs Clients vs Locations

Locations by client

Agreements by client

CSM workload

Trend over time (week/month)

Client rollup

Client	Unique Client Key	Agreements	Locations	Active Onboardings	Completed	Technical Admin Requests	Assigned CSM	Overdue	Last Request Date

Agreement rollup

Agreement No	Client	Locations	Onboarding Status	Request Type	Assigned CSM	Requested At	Days Open

Overdue / stuck

Agreement No	Client	Locations	Status	Assigned CSM	Days Open	Notes

CSM workload table

CSM Name	Active Agreements	Unique Clients	Total Locations	Completed Agreements	Overdue Items	Avg Completion Days

Operations Onboarding

Track onboarding status and CSM handovers tied to signed Agreements.

No data loaded.

Onboarding ID	Agreement ID	Agreement Number	Client Name	Signed Date	Onboarding Status	Request Type	Requested By	Requested At	Technical Request Status	Technical Request Message	Assigned CSM	Number of Locations	Service Start Date	Service End Date	Billing Frequency	Payment Term	Updated At	Actions

Technical Admin Requests

Track all technical admin requests raised from agreements.

No data loaded.

Technical Request ID	Agreement Number	Client Name	Number of Locations	Service Start Date	Service End Date	Billing Frequency	Payment Term	Request Status	Requested By	Requested At	Assigned To	Actions

Invoices

Invoice records synced from backend invoices resource.

No data loaded.

Invoice #	Customer	Agreement #	Invoice Date	Due Date	Currency	Grand Total	Status	Updated At	Actions

Receipts

Receipt voucher records synced from backend receipts resource.

No data loaded.

Receipt #	Invoice #	Customer	Receipt Date	Currency	Received	Payment State	Status	Updated At	Actions

360 Analytics

Unified lifecycle, finance, renewal, onboarding, and technical status analytics from Supabase data.

Loading 360 analytics...

360 Accounts Table

Open	Client / Account	Current Stage	Lead→Deal→Proposal→Agreement→Invoice→Receipt	Agreement Value	Total Invoiced	Total Paid	Total Due	Locations	Next Renewal	Payment State	Onboarding	Technical	Last Activity

Account 360 Detail

Workflow Rules Builder

Define transition permissions, approvals, and discount thresholds by resource and role.

Loaded 0 workflow rule(s)

Resource	Current	Next	Allowed Roles	Approval Roles	Discount Limit	Hard Stop	Active	Actions

Discount Policy

Aggregated max/hard-stop discount by resource and role.

Resource	Role	Max %	Hard Stop %

Transition Matrix

Pending Approvals

Resource	Record #	Company	Requested By	Current	Requested	Discount	Approval Roles	Status	Actions

Workflow Audit Log

Date	Resource	Record	Action	Old	New	User	Allowed	Reason

Proposal Catalog

Reusable proposal items for annual SaaS, one-time fee, and capability entries.

No data loaded.

Catalog ID	Active	Section	Category	Item Name	Default Location	Unit Price	Discount %	Quantity	Capability Name	Capability Value	Sort Order	Updated At	Actions

Keep ticketing ops aligned, visible, and ready for every release.

Link tickets to a release plan

CSM Daily Activity Tracker

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